Gartner Webinar on Higher Ed 16 Dec 2022

2020
- Accidental agility
- Response to COVID
2021
- Rethinking and re-oening
- Hybrid teaching and capacity constraints
2022
- Ambitions to accelerate
- Sustained optimization demands
- Transformation
2023 and beyond
- Need for
- Clarity of ambition
- Management of capacity and talent
- Need for creativity, innovation, and agility
Institutions are polzarizing
- Re-inventing versus return to “pre-covid”
- Issues like
  - Teaching and learning
  - On-site versus hybrid
  - Degree versus credential
  - Local versus global students
  - Digital needs
  - Value proposition
  - Appropriate balance and ambition
Digital Spend in 2023
- Increased investment in security, scale, insight, integration
  - 70% infosec
  - 51% cloud platforms
  - Analytics/BI 43%
  - App modernization 41%
  - Total expereince 39%
  - Integration 35%
  - Digital workplace 29%
  - ERP 29%
- less invesment
  - Legacy infrastructure
  - No reduction in existing investments/ what does this mean?
2023 CIO Challenge
- On campus experience
- Staff retention and recruitment
- Security and rish
- IT modernization
- Remote learning delivery
- Stakeholder mgmt
- Data, analytics, insight
- Tech innovation
- Exploration of the new
more on challenges
- Consolidation
- Capabilities
- Capacity
- Creativity
- Competitiveness
- Customer needs
optimize versus exploration of the new
Discussion
- Credentialing will continue to increase in importance, not necessarily to the detriment of HigherEd/degrees (although this needs to change)
The concept of campus
- Physical and digital
- Evolving preferences of students, faculty, and admin staff
- Clear Choice being voiced - both
- But hybrid is hard
- Institutions are reviewing
  - On campus delivery and ops
  - Remote delivery and ops
  - Modes of working, teaching, and learning
- lots of effort on
  - Consolidation and evolution of systems
  - Customer engagment
  - Capability development
  - Change mgmt
  - Collaboration and co-creation
- evolution towards more effective hybrid models
- By 2027, over 60^ of higher ed will adopt a hybrid operating model
  - Work from anywhere
  - Research from anywhere
  - Teach from anywhere
- hybrid will require
  - Blend physical and virtual capability
  - Integrated learning, teaching, research and biz environment that can be flexibly adapted
- future of classroom?
  - High flex classrooms - synchronous and hybrid
  - Hybrid classroom still needs to evolve and improve further
    - Still not awesome in engagement
  - choice may be more polarized of on-prem versus hybrid
- space for creativity
  - Asynchronous and synchronous deliverydelivery
  - Build stability on core IT
  - Continuous instability on changing working practices
  - Enable innovation
  - Balance Both
    - Experiment to lead change and fuel demand
    - Standardize/control to reduce waste and increase efficiiency
  - increasing competition on salary
  - Recruitment and retention risks anchoring change
    - Flexibility and development pathways
    - Limit demands on IT
    - Explore potential for AI/ML to help
  - by 2026, RPA and AI will enable universities to improve student experience while reducing staff and faculty by over 20% per full time student
    - Develop this as a partner to accommodate unfilled role requirements rather than replacing jobs